Payment & Refund Policy

Every project is quoted individually after a discovery call. Your proposal lists the scope, timeline and price, and is valid for 14 days from the date it is issued. Prices are fixed for the agreed scope; changes to scope are priced separately (see Extra work below).

• 50% deposit, due when you sign. Work is scheduled once it is received.
• 50% balance, due on completion, before the site or app goes live and before handover.

Source code, design files and production access are released once the balance has cleared.

Invoices are due within 7 days of issue. If an invoice is overdue, we pause work on the project until it is paid, and the timeline moves by the length of the pause. We do not charge interest on late payments.

• UPI.
• Bank transfer (NEFT, IMPS or RTGS).
• International bank transfer for clients outside India.

Payment details are on each invoice. Quotes and invoices state the currency. Any bank, transfer or currency-conversion charges are paid by the client, so that the invoiced amount is received in full.

Novier is not currently registered for GST, so no GST is charged. If we register in future, GST will be added at the applicable rate and shown separately on new quotes and invoices.

Revisions beyond those included, new features and other changes to the agreed scope are billed at our hourly rate, which is stated in your proposal. We confirm the estimated cost in writing before starting any extra work.

Projects needing a faster timeline than standard carry a rush fee, quoted in the proposal.

Hosting, domains, paid plugins, fonts, stock media, paid APIs and other outside services are not included in our fees. The client pays for them directly and holds the accounts in their own name.

• The deposit is non-refundable. It reserves your place in our schedule and covers the planning and work that begin straight away.
• Either side can end a project with 7 days’ written notice. If you end it, you pay for all work completed up to the end of the notice period, and the deposit is not refunded.
• If Novier ends a project without cause, we refund any fees paid for work not yet delivered.
• If a project is paused for 14 days because we have not heard from you, it is rescheduled into our next available slot when you return. This is not a cancellation and no fee applies.

Payments for completed and accepted work are not refundable. Refunds, where due, are paid by the original payment method within 14 days.

Optional monthly support plans are billed monthly in advance, under the terms quoted for the plan.

Questions about this page can be sent to hey@novier.in. We reply within one business day, Monday to Friday.